Customer Service/Call Center Training
The ABVI-Goodwill Call Center has developed into one of the premiere programs of its type in the country. Our customer service specialists log tens of thousands of calls each month for a variety of government, public and private companies, including the United States Environmental Protection Agency's National Lead Information Center Hotline, the New York State Department of Labor, the Healthy New York program, and many others. And the recent acquistion of the 2-1-1/LIFE LINE program by ABVI-Goodwill further enhances our Call Center capabilities in the area of information and referral.
The real success story of our Call Center is the number of people who are blind or visually impaired to whom we are able to open up a variety of employment opportunities. By offering challenging work assignments, competitive wages, and opportunities for growth and advancement, we have been able to significantly expand our employee base in the Call Center and our retention rate is near 100%. This also enhances the mission of the organization by fostering greater personal independence.
For more details about ABVI–Goodwill's Customer Service/Call Center Training, please call
(585) 232-1111.
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